I sent a payment incorrectly – what happens next?

If you have sent a payment which can’t be allocated (e.g. you have a personal IG account but payment was sent from a third-party or business account or you have a business account and the payment was not sent from an account in the businesses name), this must be returned to you.

We will arrange this automatically through a ‘return to sender’ process at the bank. However, this is a slow process so if you’re in need of the money back quicker, you can reach out to us to arrange for this to be sent directly back to you. We will require proof of payment in the form of a bank or card statement to process this.