Why has my bank transfer into my IG Invest account failed?

If your bank transfer isn't reflecting in your IG Invest account after three working days, it's likely due to one of the following reasons:

The payment was rejected or recalled by your bank

We might need to return funds to your bank upon their request. This can usually be resolved by contacting your bank. 

The names on your bank account and IG profile don’t match, or you used a corporate bank account

For security reasons, we can only accept payments made from a bank account registered in the same name you have in your account with us. We don’t accept deposits from third parties or corporate bank accounts for personal IG accounts, even if you’re the corporate account holder/owner. Similarly, we won’t accept deposits from a personal bank account for funding IG corporate accounts. 

Your IG account number wasn’t used as your payment reference

If you didn’t include your account number as your payment reference, we’ll require proof of payment to allocate the funds to your IG account. Scroll to the bottom of to find the steps needed to properly make a bank transfer deposit.

You sent it as a standing order

When a standing order is processed, the money typically arrives first without the remitter’s details being sent from the originating bank. Without these details, the money can’t be identified as belonging to you. Usually, these details follow in 3 – 5 working days, so while a standing order is a good way to regularly add money to your account, there will always be a delay between when the money leaves your bank account and when it arrives in your IG account.