Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money.

Help and Support

How Do I Secure My Cryptocurrency?


Don't invest unless you're prepared to lose all the money you invest. This is a high-risk investment, and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more about the risk involved.
[Approved by Archax 16/05/2025]

Important: We are aware of an issue where iOS users may be unable to view the individual crypto assets in their portfolio. This is a known display issue only — client assets remain secure and unaffected. A resolution has been submitted to the App Store and will be deployed once approved.
Please check for updates and install the latest version of the app to resolve the issue once available.


What security certifications does Uphold have?

Uphold maintains:

  • SOC 2 Type 2 certification
  • ISO 27001 certification
  • PCI/DSS compliance

These certifications ensure your assets are protected by thoroughly vetted systems.

 

How does Uphold protect my assets?

  • Deploys layered defenses to limit potential attacks
  • Uses encryption to secure transactions and personal data
  • Maintains 24/7 Security Operations Centre
  • Conducts regular security audits and penetration testing
  • Operates a Bug Bounty Programme through Intigriti
 

How do I protect my account?

  • Create a strong password: Use unique combinations of letters, numbers, and special characters that aren't used elsewhere, change it regularly, and never share it with anyone. Uphold will email you about unusual account activity.
  • Enable two-factor authentication (2FA): Activate 2FA immediately after account creation, preferably using an authenticator app instead of SMS. Store backup codes securely and never share your 2FA codes.
  • Watch for phishing attempts: Be suspicious of emails claiming to be from IG or Uphold requesting security information, messages with suspicious links, requests for credentials, or unsolicited investment offers. Contact official support directly if unsure.
  • Keep devices and connections secure: Never leave devices unattended while logged in, avoid public Wi-Fi, use secure connections (https/padlock symbol), install security software, enable firewall protection, and always log out when finished.

 

 

How does Uphold protect my identity?

Uphold secures your personal information through:

  • Data encryption meeting international standards
  • Robust KYC (Know Your Customer) processes
  • Anti-Money Laundering controls
  • Real-time monitoring of unusual activity
  • Background checks for all staff
  • Regular security and privacy training

 

 

How are my transactions secured?

Payment Card Industry Data Security Standard

Uphold is certified to PCI/DSS, ensuring:

  • Secure processing of payment information
  • Protection from fraudulent use
  • Continuous system monitoring
  • Immediate response to detected threats

Transparency features

Uphold's technologies allow you to:

  • Verify their reserve holdings
  • Confirm your funds are safe
  • Check transaction flows and assets
  • View real-time valuation of your cryptocurrency portfolio

 

Cryptocurrency investments involve significant risks alongside potential opportunities. These investments are considered to be highly risky due to their potential for losses.

For comprehensive information about these risks, visit Cryptoassets Risk Overview | Uphold and Crypto Security | What Is Crypto Security and How Does It Work?

 
 

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